In order to ensure that our products remain free of contamination, all sales are final. We do not accept return of our products after purchase.
We carefully check each order before shipping, but if for any reason you are missing one or more items ordered, notify us by filling out the contact form on our site and we will gladly send the item to you free of charge.
Customer Order Information
The most efficient way to order our products is by visiting our online store. Our website is hosted by Godaddy.com. They provide a secure SSL (Secure Sockets Layer) to protect your shopping transactions. When you visit our website, you will be asked to provide personal information, such as: Name, Address, Email and Phone number. This information is used for the sole and only purpose of processing/shipping your order.
We do not save customer personal information and credit card information on our website. We do not sell customer information to anyone.
Shipping to Customers
At this time, Windsor Naturelle only ships merchandise to locations within the United States (U.S.A.).
Most orders are shipped through the US Priority Mail Service using a flat rate envelope or box.
Prices to Ship US Priority Mail
Allergies to Ingredients
Although our soaps are made with all natural ingredients, some people with extreme skin sensitivities may experience allergic reaction while using our products. Each product featured on our website contains a list of ingredients. If you know you are allergic to any ingredients listed in any one of our products, please do not purchase or use the product. If you are not certain, please do a patch test in the inside of your arm and wait for 48 hours after the test. If you experience itching, redness, dryness or any other skin irritations, stop using the product and seek medical attention.
Windsor Naturelle will not in any way shape or form be held responsible for any allergic reaction experienced by any individual/customers while using one or more of our products.
Some information about different herbs, natural clays, additives and oils are listed on our website. The benefits of these ingredients on our products are provided to you only for informational purposes. This information should only be used for the sole purpose of informing you, the customer. This information does not in any way shape or form meant to diagnose or treat any skin diseases. This information should not be used to cure any skin/health issues or diseases. Keep in mind that the information provided does not replace the advice of a well trained and knowledgeable physician.
Please be informed that all Information, videos, pictures and descriptions of products listed on our website are the sole proprietorship of Windsor Naturelle.
Our natural handmade soaps are made daily in small batches using the cold process system. Our soaps are left to cure 3 to 4 weeks to insure that you receive a beautiful, fresh and hard bar of soap. They are scented with only pure essential oils. They are made with only natural ingredients to help exfoliate, hydrate, moisturize and soften the skin. One bar of soap is made to last about 3 weeks depending on the number of people using it.
In order to achieve the most luxurious, richest, creamiest and bubbliest lather while using our soaps, we recommend that you use a loofah, a sponge or a body scrubber. Quickly wet the soap and the loofah, then massage the soap on the loofah until you achieve the desired creamy, bubbly lather. Use the sponge, loofah, mesh or scrubber to bathe or shower. After using the soap, quickly rinse it to remove extra creamy lather; then allow it to dry in a soap dish to drain excess water in order to extend its shelf life. By following the above instruction, the soap will not become slimy and will last a lot longer.